Congressman Mario Diaz-Balart

Representing the 25th District of FLORIDA

Federal Casework


Assistance with Federal Agencies

The following guidelines will be enforced during your visit to my district office:

Mask must always be worn

Only one family (limit of 3 people) allowed in waiting room at a time

Once paperwork is dropped off, a member of my team will call you for a phone interview

For the safety and well-being of constituents and staff, we continue to encourage that paperwork be emailed; however, those who’d rather go in person to drop it off are now able to do so.

If you have any questions, please leave a voicemail at (305) 470-8555. Para leer esto es Español, haga clic aquí.

As your Congressman, the most important job I have is to assist those I represent by serving as a direct link to the federal government, helping constituents navigate the bureaucratic maze, and cutting through the red tape to obtain answers from federal agencies. This list is not exhaustive but provides examples of the different types of casework we will try to assist you with. 

  • Citizenship and Immigration Services
  • Internal Revenue Service
  • Medicare
  • Military
  • Non-Immigrant Visas (with US Embassies)
  • Passports
  • Social Security Administration
  • Veterans (Click the link to learn more about eBenefits)

What is Casework?

You can often obtain an answer or resolve your problems by directly contacting a federal agency or by visiting its website. However, when additional help is required, my staff and I will open a case and act as your liaison with the appropriate federal agency to assist you in your efforts to resolve the problem. 

Things to Know

  • While I will do my best to assist you as you try to resolve your situation, I do not have the ability to override agency decisions made in accordance with federal law or regulation.
  • I am unable to assist you with a problem involving a state or local government agency, or which does not fall under federal jurisdiction. You may want to contact your state or local officials for assistance with these matters. 
  • Due to the constitutional separation of powers, judicial matters do not follow under my jurisdiction as a Member of Congress. House ethics rules also prohibit me from acting as an attorney. 
  • I am regretfully unable to directly intervene in private disputes between individuals and businesses, financial institutions, or other independent entities. However, I will be happy to provide you with detailed information about programs and resources that may be helpful to you as you pursue such complaints.


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What are these options?
This is to help the constituents that are hard of hearing or use a video phone alert us to that fact so we can use the proper technology when we need to call them. The default option “Voice” is a normal audible telephone.